Shipping & Returns

  • Absolutely FREE SHIPPING on all purchases within the Domestic US, International shipping is a flat rate of %15 of the total order.

  • We use US Postal Service for our shipping. Most Handbags are shipped USPS Prioity Mail which can take 2-3 business days.
  • Everything is shipped in a brown padded mailer or box. Your item is guaranteed if it does not arrive.
  • International shipping can take 8-20 business days.
  • Shipping time is variable, usually most items are in stock unless otherwise stated. Shipping time is 4-5 days from date of purchase if item is in stock. If the item is not in stock the wait can be 1-4 weeks.

  • Our business hours are 10:00am -6:00 pm Pacific Standard Time. Closed on Tuesdays
  • We can also take orders by phone, please call 949-497-7800.

  • Express shipping is available, please call, chat or email us for rates
  • Returns Need an RMA ( Return Merchant Authorization ) before the item will be accepted.
  • Returns are also exchange only, Shipping will be charged on exchanged merchandise.
  • Returns will only be accepted within 7 days of receipt of purchase. All items must be unused to be accepted.
    1. What is your return policy?

    Special orders, exclusive items, sales items, and discounted/coupon code (where noted) items are FINAL, meaning that they are not returnable or exchangeable. Special orders are items specifically ordered for a customer. Exclusive items are noted on the item description page and state "Please note that because of the exclusivity of this piece, it is not returnable or exchangeable." Sale items are any reduced priced items, with prices noted in red. Discounted/coupon code items are any reduced priced items, with any coupon code savings deducted from the order total.

    We accept returns for qualified merchandise postmarked within 7 days* after your package has been delivered to you. Returns must be received by us in original unused condition. Please email or call us to obtain a return authorization number (RA #) BEFORE mailing the return. All tags, cards, and/or pouches must be included with your return. The RA number must clearly be written on the outside of your package, or it may be refused. No returns will be accepted past 30 days after the date of delivery. All unauthorized returns will be sent back at your expense.

    Please note that we meticulously inspect each item prior to shipping to ensure it is in brand new, quality condition. We do the same upon return. If an item is returned to us in used and/or worn condition, we will return it to you at your expense and no refund will be issued. Shipping charges are applicable to returns Refunds will be reduced by any discounts or coupon code savings, where applicable. Returns totaling $300.00 and over will be subject to a 5% restocking fee to cover the cost of the sale. If you are ever in doubt of an item, please email us prior to buying to avoid costly returns and disappointing purchases.

    2. What is your exchange policy?

    We will accept exchanges, provided you email us BEFORE returning merchandise. We will hold exchanged items for 10 days thereafter. Shipping charges may be applied to any exchanges.

    3. When will my order be shipped?

    U.S. orders are shipped same day up until 12:30 PST, otherwise it will be shipped the following day
    All handbags are shipped USPS Priority 2-3 day mail.
    Most jewelry is shipped USPS first class in a brown padded mailer with our signature box to protect the merchandise, Orders over $150 are shipped with signature confirmation.
    All international orders are shipped USPS Priority international mail, the smaller items are shipped within a flat rate envelope. The shipping time can vary by country most of the time it is 8-10 days for delivery.
    Please call us to get it sooner, we can ship express mail and overnight but it is easiest to call us 949-497-7800

    International orders are shipped same day up until 12:30 PST after receipt of payment, provided we can validate your payment, shipping, and billing information within that time frame. Inconsistent or unvalidated information will cause your order to be either delayed or cancelled.

    Please note that we cannot always guarantee the availability of items. Should there be a problem with your order, we will notify you of this via email.

    Exclusive items and domestic orders totaling $175.00 and over will be shipped with signature confirmation. In some cases, we can ship to a valid work address if this is more convenient. If shipping to a work address, be sure to include your full name as well as your company name i.e. Susan Smith c/o ABC Company. Additionally, we reserve the right to send packages with signature confirmation in cases where we believe a signature receipt is appropriate for the safe delivery of your order. If you will not be available to receive your package at home, we highly recommend having your package shipped to a valid work address.

    4. What is your credit card payment policy?

    We verify all credit card payments. If inconsistent billing, shipping, and/or contact information is submitted, this will either delay your package or cause your order to be cancelled. Voided and/or declined credit card transactions may appear as a temporary charge to your account. Allow approx. 2-6 business days for your account to reflect the voided/declined status. Credit card companies will often set aside or hold these funds, and it takes approx. 2-6 business days for the funds to revert back to the account. Some credit card companies will hold these funds longer, although this is not common. It is therefore important that you read and follow our payment policies as we unfortunately do not control how credit card companies handle voided or declined payments.

    All payments must be made in US funds. We reserve the right to request additional documents for international orders, including an emailed copy of your credit card (front and back), photo ID clearly showing your name and billing address, and/or credit card statement clearly showing your name and billing address. If the billing address you enter does not match the address on file with your credit card company, or we request additional documentation and it is not provided, your order will be cancelled. Orders that have inconsistent or suspected fraudulent information will also be cancelled.

    You must also be the actual credit card holder to place an order, meaning that we will not accept any other user of a credit card, even if you are a spouse, relative, friend, or other related user of the card. We reserve the right to request additional verification or information before accepting any order and may require a faxed copy of your credit card and identification clearly showing your billing address. If we suspect that an order has been made under fradulent circumstances, it will be cancelled.

    5. Why was my credit card payment declined?

    Credit card payments are often declined because of inconsistent credit card billing and/or shipping information. The billing address you enter must match your credit card billing address, or it will be declined. Correct your billing address and re-try your order.

    6. What payment methods do you accept?

    We accept:
    1. Credit cards (Visa, MasterCard, or American Express)
    2. Paypal (to confirmed addresses only)*

    7. How do I know my order went through properly?

    Immediately after your order is placed, you should receive an automated email with your order information. Within the next 48 hours, you should also receive a 2nd email from one of our customer representatives stating the actual ship date for your package. Please note that customers with high spam filters or blocks in their email accounts (i.e. aol, yahoo, hotmail, etc) may have trouble receiving these messages. Alternatively, you can always check your order status by logging into your account and clicking "View Previous Orders." If you did not receive any confirmation email from us or there is no record of a purchase in your account, please contact us and we will be glad to look up the status of your order.

    8. How can I recover my forgotten password to login to my account?

    You can recover a forgotten password by visiting the Forgotten Password Page. A new password will be immediately sent. Customers with high spam filters or blocks in their email accounts (i.e. aol, yahoo, hotmail, etc) may have trouble receiving these messages, so be sure to check your spam/junk mailboxes. If you are unable to retrieve a new password through our automated system, please email us and we can manually reset your password.

    9. Do you charge sales tax?

    Tax will be added only to California sales at 8.75% of your total.

    10. Is it safe to provide my credit card information?

    You can shop at online with confidence. We have partnered with, The Best and most secure payment system, to offer safe and secure credit card and electronic check transactions for our customers. The Paypal Credit Card Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
    • Industry leading encryption hardware and software methods and security protocols to protect customer information.
    • Compliance with the Payment Card Industry (PCI) Data Security Standard. is registered with the Verified Merchant Seal program.

    11. What is your privacy policy?

    We respect your privacy, and will never share your private information with outside companies.